Payment, Late Fee and Cancellation Policies


PAYMENT POLICY

A 50% deposit is made in order to secure your order and event date and is always non-refundable, an in store credit may be issued depending on the circumstances.

payment is due a minimum of one week prior to the event in order to complete the wedding cake.

For all other orders, Final payment is due on the day of pick up or prior by invoice.

CANCELLATION POLICY

A deposit is made in order to secure your order and event date and is always non-refundable. Being a small shop, Stormie.D's is only able to take a very limited number of custom orders for any given week.  We must often decline other orders in order to secure your place- in doing so we ensure that every order we take gets the proper amount of attention devoted to it.

REFUNDS

A 50% deposit is made in order to secure your order and event date and is always non-refundable, an in store credit may be issued depending on the circumstances.

Once the cake is delivered or accepted in store cake/cupcakes collected we do not offer any refunds.

CHANGE OF EVENT DATE - POLICY

Post-ponement requests are handled on a case by case basis as availability may be limited for future requested dates and we may not be able to fit you on your requested date. 

We cannot guarantee that we will be able to move your order to the new requested date. For post-postponement requests made within 14 days notice 90% of your deposit back as a store credit for future orders if we cannot accomodate your new date. (No cash refunds).


If change of pickup or delivery date is not requested within 14 days notice, no partial credit will be received in the event that we cannot accommodate the date change. Sorry, no exceptions. 


CHANGE OF DESIGN - POLICY

If you request a complete change of design for your event and we can do this request, we will charge you a $20 fee as we would have already quoted on a particular design, which has already taken us time to do so, this is fair on us as we are very busy and just don't have the time and resources to accommodate for change of mind on your designs.

RECEIVE A CUSTOM QUOTE

All Quotes Last for a maximum of 7 days, Cake Date Availability is subject to change as we are constantly booking in new orders and your order is only confirmed once we have received your 50% deposit. 

LOCAL DELIVERIES

Deliveries are within 30km's from the shop and strictly leave our store at 1pm on your selected day. If you are not home to receive your order, it will be returned to the store and a $10 re-delivery fee will apply as we cannot leave perishables outside.

LATE FEE

Late Fee applies when a cake/cupcakes are picked up outside of business our hours. 

Mon - Fri 9 till 4

Sat - 9 till 1